Privacy Policy

Protection of Personal Data and Cookie Usage

We prioritise the protection of personal data for all individuals (“you”) who visit or use our website at https://smoothclinic.net/. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal data, including the use of various types of cookies associated with our website.

What Are Cookies?

Cookies are small text files that store data on your computer or device via your web browser when you visit our website.

Purpose of Using Cookies

We use cookies to collect information about your website visits, enabling us to remember your usage patterns and improve our website to better suit your needs. For convenience and efficiency, we may engage third parties who may use your IP address and cookies for analysis and marketing purposes.

Types of Cookies We Use

We use four types of cookies on our website, all of which are anonymous and do not identify you personally:

1. Essential Cookies: Necessary for website functionality; these are stored and deleted after your visit.
2. Analytics Cookies: Help us measure website performance and visitor behaviour; data is used statistically without identifying individuals.
3. Preference Cookies: Remember your choices for future visits; data is used statistically without identifying individuals.
4. Marketing Cookies: Track your website visits and interests to tailor marketing strategies accordingly.

Managing/Deleting Cookies

You can accept, reject, or remove cookies at any time through your browser settings. Please refer to your browser’s instructions for managing cookies.

Note: Disabling cookies may affect certain website functionalities, such as accessing specific areas or receiving personalised information.

Website Security Measures

We implement appropriate physical, electronic, and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

Policy Changes

We may revise this policy periodically to reflect changes in our services, operations, or legal requirements. The latest version will be published on our website.

Data Protection Policy

We are committed to protecting the personal data of our clients (“you”). This policy outlines our practices regarding the collection, use, disclosure, and protection of your personal data, in compliance with the Personal Data Protection Act B.E. 2562 and related regulations.

Collection of Personal Data

We collect personal data as necessary for our services, either directly from you or from third parties with your consent or as required by law.

Types of Personal Data Collected

• Identification Information: Name, surname, ID/passport number, date of birth, age.
• Contact Information: Address, phone number, email.
• Payment Information: Bank account details, credit/debit card information.
• Service Usage Information: Medical procedures, appointment details, CCTV footage.
• Statistical Data: Website or application usage statistics.
• Website Access Information: IP address, cookies.
• Health Information: Biometric data (e.g., facial images), genetic data, health reports, medication usage, allergies, diagnoses.
• Feedback: Comments, reviews, treatment outcomes.

If we need to collect additional data beyond the above, we will inform you and seek your consent as required by law.

Purpose of Using Personal Data

1. Medical Services: Creating your profile, verifying identity, processing transactions, analysing health issues, coordinating with network clinics, and monitoring treatment outcomes.
2. Payments and Accounting: Verifying payments, billing, refunds, ensuring clinic security, and complying with legal requirements.
3. Marketing and Advertising: (With your explicit consent) Providing product/service recommendations, sending promotional information, conducting satisfaction surveys, and market research.
4. Other Purposes: Supporting the above objectives or as consented by you.

Disclosure of Personal Data

We may disclose your personal data to third parties within or outside Thailand, ensuring adequate data protection standards, including:

• Affiliated companies, business partners.
• Agents, service providers (e.g., IT services, data processors).
• Banks, payment service providers.
• Security personnel.
• Immigration and customs authorities.
• Government agencies, regulators, as legally required.

Links to Third-Party Websites/Applications

Our website/app may link to third-party sites/apps. This policy does not cover those third parties; we are not responsible for their data practices. Please review their privacy policies before use.

Data Retention and Security Measures

We retain your personal data only as long as necessary for the purposes outlined or as required by law. Once no longer needed, we will delete, destroy, or anonymise the data promptly.

We employ technical and administrative measures to safeguard your data, including SSL encryption and access restrictions to authorised personnel only.

Your Rights Regarding Personal Data

• Access: Request access to or copies of your data.
• Objection: Object to data processing.
• Correction: Request corrections to your data.
• Deletion: Request deletion or anonymisation of your data.
• Consent Withdrawal: Withdraw consent for data processing.
• Complaint: Lodge complaints with the Personal Data Protection Committee.

We will verify your identity before processing such requests and respond within a reasonable timeframe, as legally required.

Data Breach Notification

In case of a data breach posing high risk to your rights and freedoms, we will notify you promptly through various channels (e.g., website, SMS, email, phone, or mail).

Contact Us

For exercising your rights or any inquiries regarding this policy, please contact us at:

Smooth Clinic
Times Square Building, Asoke, Room 215, 2nd Floor
Sukhumvit Road, Khlong Toei, Bangkok 10110
Phone: 088 121 8888

Please provide your full name, ID/passport number, inquiry details, phone number, and contact address/email when reaching out.

Policy Updates

We may revise this policy periodically to reflect changes in our services, operations, or legal requirements. The latest version will be published on our website at https://smoothclinic.net/.

Effective Date: 31 March 2025
Published on: 31 March 2025